CX KPI Framework – Transform Your Customer Experience with a Holistic KPI Framework
Transform Your Customer Experience with a Holistic KPI Framework
What you get:
A powerful, best-practice KPI framework to manage and optimize Customer Experience across every key area:
- 🎯 Service Quality
- 💬 Customer Satisfaction (NPS, CSAT)
- 💰 Sales Performance
- ⚙️ Operational Efficiency
- ✅ First Contact Resolution & Conversion
✅ A complete CX KPI Framework with clear structure & definitions ✅ Best-practice KPI norms and targets based on top-performing companies
Size
72.3 KB
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